Official user help & support page for Spark App
If you have any questions, problems, refund requests or feature suggestions, please email us directly:
We will reply to your email within 24 working hours.
All subscriptions are managed by Apple App Store. You can apply for a refund via Apple Report a Problem page. If you need order information, send your Apple receipt to support@thesparkmood.com and we will assist you.
1. Update the app to the latest version from App Store; 2. Restart your iPhone device; 3. Reinstall the app. If the problem persists, send your device model and iOS version to our support email support@thesparkmood.com.
On the home page, click "Get Start" to begin the questionnaire. After completing the quiz, the subscription page will be displayed. In the top-right corner of this page, there is a "Restore" function for recovering previous purchases. If restore fails, contact our support email support@thesparkmood.com.
We store your data locally on your device. Uninstalling the app will erase local data. Contact us with your account info if you need data recovery assistance at support@thesparkmood.com.
Login Spark > open profile > go to Settings > Delete Account, Upon successful deletion, you will be redirected to the app's home screen, If you encounter any issues during this process, please email to support@thesparkmood.com with your Apple ID, and we will process your request within 3 working days.
Tap "Manage Subscription" in Settings under Profile to be redirected to the App Store for cancellation, If you encounter any issues during this process, please email to support@thesparkmood.com with your Apple ID, and we will process your request within 3 working days.