1. Free or paid trial

We may offer a free or paid trial subscription for the service. Unless you cancel at least 24 hours before the end of the free trial, you will be automatically charged a price indicated on the payment screen for a chosen subscription period.

2. Subscription

The subscription renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on the option selected by you at the time of purchase) until you cancel.

3. Payment method

Payment will be charged to the payment method you submitted at the time of purchase at confirmation of purchase. You authorize us to charge the applicable subscription fees to the payment method that you submit.

4. Cancelation

Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period.

To avoid being charged, cancel the subscription in your account settings at least 24 hours before the end of the free trial or then-current subscription period. If you do not see an active Spark subscription but have been charged, please contact our support team at support@thesparkmood.com and include a screenshot of the transaction. We will review your case and assist in resolving the issue.

Important: when you uninstall the app, your subscription won't cancel.

If you purchased a subscription or enabled free trial on App Store:

You can cancel a free trial or a subscription anytime by turning-off autorenewal through your Apple ID account settings.

You alone can manage your subscriptions. To cancel a subscription on your iOS device: open the Settings app, tap your name →Subscriptions →choose the Spark subscription →Cancel Subscription. Learn more about managing subscriptions (and how to cancel them) on Apple support page.

You can also go to your subscription settings in the Spark App, choose the Settings → Membership → Cancel. From here, you will be directed to subscription settings on your device and will be able to turn it off.

If you purchased a subscription or enabled free trial on Google Play:

You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Google Play account settings or contacting our support team at support@thesparkmood.com.

You alone can manage your subscriptions. To cancel a subscription on your Android device, go to subscriptions in Google Play →choose the Spark subscription →Cancel Subscription. Learn more about managing subscriptions (and how to cancel them) on Google's support page.

You can also go to your subscription settings in the Spark App, choose the Settings → Membership → Cancel. From here, you will be directed to subscription settings and will be able to turn it off.

If you purchased a subscription on our website:

You can cancel the subscription by contacting our support team at support@thesparkmood.com or by managing your membership status in your account settings before the end of the then-current subscription period.

If you have the Spark app on your device: open the Spark app, choose the Settings → Membership → Cancel (with a redirect to our website) and follow the instruction.

If you don't have the Spark app: open your web Profile page, choose the Settings → Membership → Cancel and follow the instruction.

5. Refunds

Refunds are provided in accordance with the provisions of Money-Back Guarantee policy Learn more

If you purchased a subscription on App Store: If you are eligible for a refund, you'll have to request it directly from Apple. To request a refund, follow these instructions from the Apple support page.

If you purchased a subscription on Google Play: If you are eligible for a refund, you'll have to request it directly from Google. To request a refund, follow these instructions from the Google's support page. Also, you can contact our support team at support@thesparkmood.com to request a refund.

In both cases, we may provide certain data (e.g., your subscription status, account activity, and usage data) to the relevant App Store / Google Play to assist in processing your refund request in a transparent and fair way. By using our Services, purchasing subscriptions via App Store / Google Play, and submitting a refund request through these platforms, you expressly consent to the sharing of the necessary account and usage data with the relevant App Store / Google Play for this purpose.

If you purchased a subscription on our websites: We provide refunds at our own discretion and subject to laws and our policies that may be updated from time to time. Refund will be provided if we find the request acceptable.

If you have any questions in relation to the subscription terms, please contact us at support@thesparkmood.com.

6. Changes

To the maximum extent permitted by applicable laws, we may change subscription fees at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on the app and/or by sending you an email notification, or in other prominent way. If you do not wish to pay the new fees, you can cancel the applicable subscription prior to the change going into effect.