1. Free or paid trial

We do not offer a free trial for the service.

2. Subscription

The subscription renews automatically at the end of each period until you cancel. Available billing periods are weekly, monthly, every 6 months, and yearly. The exact price of each period, for the product you select, is shown on the checkout screen before you confirm your purchase; the amount charged is the amount displayed at the time of your purchase. All amounts are charged in US Dollars (USD). Your first charge is made on the date of purchase. Each subsequent charge is made on the same calendar day of each renewal period as your purchase date. If that day does not exist in a given month, the charge is made on the last day of that month. Charges are triggered solely by the passage of each billing period and are not triggered by any other event.

3. Payment method

Payment will be charged to the payment method you submit at the time of purchase, upon confirmation of purchase. We (or our payment processor acting on our behalf) will save and keep on file the payment method you provide. The saved payment method is identified by its card brand and the last four digits, for example "Visa •••• 1234". You expressly authorise us to store this payment method and to initiate charges to it automatically, on a recurring basis, without you being present and without any further action on your part at the time of each charge. This authorisation remains valid until your subscription is cancelled or terminated in accordance with this policy, and you may withdraw it at any time by cancelling your subscription as described in section 4 below. All charges are made in US Dollars (USD).

3A. Add-on purchases

In addition to your subscription, you may choose to add optional items to your plan. An add-on purchase is made only when you actively confirm it by selecting the add-to-plan option on the relevant offer page — we never add it to your plan for you. The price of the add-on is displayed on that page before you confirm, and is charged in US Dollars (USD) to the same payment method already saved on your account. The charge is made immediately at the moment you confirm your purchase. Because you confirm this charge yourself and it is taken at that moment, it is a payment you initiate, and we do not send a separate advance notice for it. You can decline at the moment of the offer by selecting the "Skip" option; no charge is made if you skip. Add-on purchases are one-off charges: they do not create a new recurring subscription and do not change the price or billing cycle of your existing subscription. Refunds for add-on purchases are governed by our Refund Policy.

4. Cancelation

Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period.

To avoid being charged, cancel the subscription in your account settings at least 24 hours before the end of your then-current subscription period. If you do not see an active Spark subscription but have been charged, please contact our support team at support@thesparkmood.com and include a screenshot of the transaction. We will review your case and assist in resolving the issue.

Important: when you uninstall the app, your subscription won't cancel.

If you purchased a subscription or enabled free trial on App Store:

You can cancel a free trial or a subscription anytime by turning-off autorenewal through your Apple ID account settings.

You alone can manage your subscriptions. To cancel a subscription on your iOS device: open the Settings app, tap your name →Subscriptions →choose the Spark subscription →Cancel Subscription. Learn more about managing subscriptions (and how to cancel them) on Apple support page.

You can also go to your subscription settings in the Spark App, choose the Settings → Membership → Cancel. From here, you will be directed to subscription settings on your device and will be able to turn it off.

If you purchased a subscription or enabled free trial on Google Play:

You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Google Play account settings or contacting our support team at support@thesparkmood.com.

You alone can manage your subscriptions. To cancel a subscription on your Android device, go to subscriptions in Google Play →choose the Spark subscription →Cancel Subscription. Learn more about managing subscriptions (and how to cancel them) on Google's support page.

You can also go to your subscription settings in the Spark App, choose the Settings → Membership → Cancel. From here, you will be directed to subscription settings and will be able to turn it off.

If you purchased a subscription on our website:

You can cancel the subscription by contacting our support team at support@thesparkmood.com or by managing your membership status in your account settings before the end of the then-current subscription period.

If you have the Spark app on your device: open the Spark app, choose the Settings → Membership → Cancel (with a redirect to our website) and follow the instruction.

If you don't have the Spark app: open your web Profile page, choose the Settings → Membership → Cancel and follow the instruction. Effect of cancellation. Cancelling disables automatic renewal. Your subscription remains active until the end of the current billing period in which you cancel, after which no further charges are made. Cancellation takes effect at 23:59 UTC on the last day of your then-current billing period. No pro-rata refund is provided for the unused part of that period.

5. Refunds

Refunds are provided in accordance with the provisions of Money-Back Guarantee policy Learn more

If you purchased a subscription on App Store: If you are eligible for a refund, you'll have to request it directly from Apple. To request a refund, follow these instructions from the Apple support page.

If you purchased a subscription on Google Play: If you are eligible for a refund, you'll have to request it directly from Google. To request a refund, follow these instructions from the Google's support page. Also, you can contact our support team at support@thesparkmood.com to request a refund.

In both cases, we may provide certain data (e.g., your subscription status, account activity, and usage data) to the relevant App Store / Google Play to assist in processing your refund request in a transparent and fair way. By using our Services, purchasing subscriptions via App Store / Google Play, and submitting a refund request through these platforms, you expressly consent to the sharing of the necessary account and usage data with the relevant App Store / Google Play for this purpose.

If you purchased a subscription on our websites: We provide refunds at our own discretion and subject to laws and our policies that may be updated from time to time. Refund will be provided if we find the request acceptable.

If you have any questions in relation to the subscription terms, please contact us at support@thesparkmood.com.
All refunds are issued in US Dollars (USD), using the same payment method used for the original transaction.

6. Changes

To the maximum extent permitted by applicable laws, we may change subscription fees at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on the app and/or by sending you an email notification, or in other prominent way. If you do not wish to pay the new fees, you can cancel the applicable subscription prior to the change going into effect.

Spark is operated by Vita Star Technology Limited, registration number 78983981, registered address: Flat 1011E, 10/F, Liven House, No. 61-63 King Yip Street, Kwun Tong, Hong Kong, China. Contact: support@thesparkmood.com